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Presentation : Learnings From The State of Customer Experience, 2020, HCP Interactions

Presentation : Learnings From The State of Customer Experience, 2020, HCP Interactions

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The concept of providing a positive customer experience by meeting or exceeding customer expectations is neither new nor exclusive to the pharmaceutical industry. However, many pharma firms still struggle to differentiate themselves based on the customer experience they provide. We will explore the current state of customer experience within the pharma industry for HCPs.

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