Omnichannel strategy for Medical Affairs - Brochure

Is Your Medical Affairs Organization Delivering Omnichannel Customer Experiences?

Indegene

The cost of poor customer experiences can be very high!

Healthcare organizations today recognize that customers value an intuitive and effortless experience when interacting with medical affairs functions. Poor experiences can drive customers away!

Yet only 27% of companies recently surveyed are implementing this capability at a global level. In addition, medical affairs leadership teams believe that their capabilities are inadequate.

Omnichannel medical strategy focuses on delivering a consistent, personalized experience across all channels and devices.

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Indegene
Is Your Medical Affairs Organization Delivering Omnichannel Customer Experiences?

Here's how we can help you

Here's how we can help you

Here's how we can enable your medical omnichannel initiatives

Here's how we can enable your medical omnichannel initiatives

Every organization is different. You are at different levels of organizational capability and buy-in.

We support you by:

Translating your medical imperatives to tangible, measurable goals

Establishing omnichannel goals against clinical segments and personas

Defining an omnichannel roadmap

Execution and measurement of outcomes

Here's how it's different

We support you by:

Deep clinical and domain expertise

Our strategies are effective because they are built by health care professionals (HCPs)

We walk the walk

Consultancy firms highlight challenges, we will actually help you solve them

Flexible and modular solutions

Customized solutions for your unique needs

Here are just a few outcomes we have delivered

50+

Brands supported

100M+

Website footfalls generated

1.4M+

HCP interactions under management

20+

Languages

Compliance

Readiness for GDPR and other data privacy regimes

20+

Cross-channel integrations

30+

Countries

Through local teams, we support healthcare organizations
wherever they are

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