Omnichannel strategy for Medical Affairs - Brochure
Is Your Medical Affairs Organization Delivering Omnichannel Customer Experiences?
The cost of poor customer experiences can be very high!
Healthcare organizations today recognize that customers value an intuitive and effortless experience when interacting with medical affairs functions. Poor experiences can drive customers away!
Yet only 27% of companies recently surveyed are implementing this capability at a global level. In addition, medical affairs leadership teams believe that their capabilities are inadequate.
Omnichannel medical strategy focuses on delivering a consistent, personalized experience across all channels and devices.
Here's how we can help you
Here's how we can enable your medical omnichannel initiatives
Every organization is different. You are at different levels of organizational capability and buy-in.
We support you by:
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Translating your medical imperatives to tangible, measurable goals
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Establishing omnichannel goals against clinical segments and personas
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Defining an omnichannel roadmap
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Execution and measurement of outcomes
Here's how it's different
We support you by:
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Deep clinical and domain expertise
Our strategies are effective because they are built by health care professionals (HCPs)
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We walk the walk
Consultancy firms highlight challenges, we will actually help you solve them
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Flexible and modular solutions
Customized solutions for your unique needs
Here are just a few outcomes we have delivered
50+
Brands supported
100M+
Website footfalls generated
1.4M+
HCP interactions under management
20+
Languages
Compliance
Readiness for GDPR and other data privacy regimes
20+
Cross-channel integrations
30+
Countries
Through local teams, we support healthcare organizations
wherever they are
