Increasing efficiencies, enhancing communication, and improving compliance by bringing medical expertise with digital and data-driven models

Our discussions with Medical Affairs organizations have clearly identified that most companies today are spending disproportionate energy on operational excellence in document and asset management (eg, MSL slide decks, publications, and medical information standard responses) compared with driving insights and value internally and externally.

Our proposition is to help elevate the value of Medical Affairs organizations in 2 major ways:

  • Bring consistency and reliability to your global support functions

  • Elevate your vantage point, allowing you to focus on delivering organizational value

We seamlessly bring analytics, technology, and operational excellence with medical expertise to develop fully managed solutions with meaningful outcomes:

  • Reduce the content development timelines by 40%-50% through component reuse and by rethinking operating models

  • Increase the consistency of medical assets globally with 100% compliance using automation

  • Drive 25%-30% higher field medical customer engagement metrics through the use of multiple channels and engaging content

Indegene is differentiated from other service providers through exclusive focus on the life sciences industry and a proven track record of partnerships by seamlessly integrating medical expertise, operational flexibility, technology know-how, and advanced analytics.

  • 100% focus on the life sciences industry with deep domain expertise and regulatory understanding

  • Well-established Medical Affairs practices

  • Investments in transformational platforms and solutions for scale, compliance, and efficiency

  • Scalable team of professionals with deep scientific/medical expertise and experience

  • Global operating model built on industry best practices to deliver service excellence by ensuring global compliance, standardization, and cost-effectiveness

  • Ability to provide 24x7 support by working across time zones for seamless support

Our customers benefit from access to our:

  • Specialized talent pool of 2000+ individuals; being a multi-year recipient of the Great Places to Work® award, we have been able to hire and retain the best talents

  • More than 40% resources with MD, PhD, MSc, and direct clinical or industrial experience

  • Global footprint across key markets

  • High-quality, low-cost delivery centers in Bangalore and Shanghai

  • Senior-level client and stakeholder interface capability in North America, EU, SEA, and China

  • Industry-grade quality processes, standards, and project management approach (ISO 27001:2016 and ISO 9001:2015 certifications, and CMMI Level 3 for Services)

  • Innovation mindset in Medical Affairs; bottom-up healthcare-contextualized proprietary platforms and tools

  • Flexible operating models for different organizations and decoupled solutions to complete turnkey capabilities

Our core capabilities

Indegene is rethinking the role of modern technologies in Medical Affairs operations Рfrom single process workflows such as medical query handling to transformational ways that scientific data itself is mapped and managed. Outsourcing strategies have provided scalable operations to get today’s transactional work done such as development of scientific content or answering medical information queries; however, redundancies and compliance gaps still exist. Improvements in compliance and productivity are often short-lived and bridged with yet another short-lived solution, leading to increased overall costs and frustration.

Our technology approach is aimed at empowering 3 core capabilities:

  • Find data faster

  • Ensure that global stakeholders always have access to the most current data

  • Eliminate duplication of work when creating derivative works from common data sets

Indegene has multi-shore talent pools with experience in medical writing, creative design, and regulated processes such as unsolicited on- and off-label query handling and publication coordination. Indegene medical writing experts are experienced in coordination of scientific content across multiple geographies and teams to ensure high levels of quality and efficient service delivery. For some of our clients, Indegene is the front face of the medical organization.

Our operational infrastructure has provided:

  • Scientific Content: Medical slide decks, scientific newsletters, interactive web content, and scientific meeting content at scale

  • Publications: Medical writing assistance, journal/congress submissions and re-submissions, encore abstracts/posters, and operational coordination with authors for comments and documentation

  • MSL Services: MSL sourcing, content support services, and field engagement analytics and reporting

  • Medical Information: End-to-end query management, standard response authoring/updates, audit preparedness, and advanced query analytics and reporting

Key Outcomes

Key Performance Indicators

Key Outcomes

Key Performance Indicators


Our methodology of developing high-quality, accurate scientific documents is well validated, with an error rate of less than 0.5% as demonstrated through the quality assurance audit.

Time to Market

We have been 100% compliant on the turnaround time and final submission of publications, standard responses, slide decks, and other scientific communication documents, thereby enabling timely and right communication between our clients and their customers.

Time to Market
Time to Market

Indegene has extensively invested in harnessing modern technologies (artificial intelligence, machine learning, etc.) to positively impact the traditional services and content development processes. This enables us to offer solutions led by advanced medical expertise ably supported by technology-driven automation to increase productivity.


Our team of medical writers and medical reviewers are trained on current regulations and best practices in developing scientific content compliant with the essentials of medical writing (scientific relevance, plagiarism, copyrights, localization, and template adherence), client SOPs, and international guidelines (ISMPP, GPP3, GDPR, and US Sunshine Act). Periodic refreshers are conducted for the medical writing team to be abreast of the latest guidelines relevant to the book of work.

Indegene has exceeded its client expectations by maintaining high-quality delivery, as evident from zero critical findings in the audit and vendor assessments.


We have been able to reduce the cost of our services for our customers by 20%-30% by providing first-time right quality, implementation of operational best practices, and execution by the trained, experienced, and dedicated offshore team.