Our discussions with Medical Affairs organizations have clearly identified that most companies today are spending disproportionate energy on operational excellence in document and asset management (eg, MSL slide decks, publications, and medical information standard responses) compared with driving insights and value internally and externally.
Indegene is differentiated from other service providers through exclusive focus on the life sciences industry and a proven track record of partnerships by seamlessly integrating medical expertise, operational flexibility, technology know-how, and advanced analytics.
Our customers benefit from access to our:
Indegene is rethinking the role of modern technologies in Medical Affairs operations – from single process workflows such as medical query handling to transformational ways that scientific data itself is mapped and managed. Outsourcing strategies have provided scalable operations to get today’s transactional work done such as development of scientific content or answering medical information queries; however, redundancies and compliance gaps still exist. Improvements in compliance and productivity are often short-lived and bridged with yet another short-lived solution, leading to increased overall costs and frustration.
Indegene has multi-shore talent pools with experience in medical writing, creative design, and regulated processes such as unsolicited on- and off-label query handling and publication coordination. Indegene medical writing experts are experienced in coordination of scientific content across multiple geographies and teams to ensure high levels of quality and efficient service delivery. For some of our clients, Indegene is the front face of the medical organization.
Our methodology of developing high-quality, accurate scientific documents is well validated, with an error rate of less than 0.5% as demonstrated through the quality assurance audit.
We have been 100% compliant on the turnaround time and final submission of publications, standard responses, slide decks, and other scientific communication documents, thereby enabling timely and right communication between our clients and their customers.
Indegene has extensively invested in harnessing modern technologies (artificial intelligence, machine learning, etc.) to positively impact the traditional services and content development processes. This enables us to offer solutions led by advanced medical expertise ably supported by technology-driven automation to increase productivity.
Our team of medical writers and medical reviewers are trained on current regulations and best practices in developing scientific content compliant with the essentials of medical writing (scientific relevance, plagiarism, copyrights, localization, and template adherence), client SOPs, and international guidelines (ISMPP, GPP3, GDPR, and US Sunshine Act). Periodic refreshers are conducted for the medical writing team to be abreast of the latest guidelines relevant to the book of work.
Indegene has exceeded its client expectations by maintaining high-quality delivery, as evident from zero critical findings in the audit and vendor assessments.
We have been able to reduce the cost of our services for our customers by 20%-30% by providing first-time right quality, implementation of operational best practices, and execution by the trained, experienced, and dedicated offshore team.
