Our discussions with Medical Affairs organizations has clearly identified that most companies today are spending disproportionate energy on operational excellence in document and asset management (eg, MSL slide decks, publications, medical information standard responses) compared with driving insights and value internally and externally.
Bring consistency and reliability to your global support functions
Elevate your vantage point, allowing you to focus on delivering organizational value
Reduce the content development timelines by 40%-50% through component re-use and by re-thinking operating models
Increase the consistency of medical assets globally with 100% compliance using automation
Drive 25%-30% higher field medical customer engagement metrics through the use of multiple channels and engaging content
Indegene is differentiated from other service providers through exclusive focus on the life sciences industry and a proven track record of partnerships by seamlessly integrating medical expertise, operational flexibility, technology know-how, and advanced analytics.
100% focus on the life sciences industry with deep domain expertise and regulatory understanding
Well-established Medical Affairs practices
Investments in transformational platforms and solutions for scale, compliance, and efficiency
Scalable team of professionals with deep scientific/medical expertise and experience
Global operating model built on industry best practices to deliver service excellence by ensuring global compliance, standardization and cost-effectiveness
Ability to provide 24x7 support by working across time zones for seamless support
Our customers benefit from access to our:
Specialized talent pool of 2000+ individuals; being a multi-year recipient of the Great Places to Work® award, we have been able to hire and retain the best talents
>40% with MD, PhD, MSc, and direct clinical or industrial experience
Global footprint across key markets
High-quality, low-cost delivery centers in Bangalore and Shanghai
Senior-level client and stakeholder interface capability in North America, EU, SEA, and China
Industry-grade quality processes, standards, and project management approach (ISO 27001:2016 and ISO 9001:2015 certifications, and CMMI Level 3 for Services)
Innovation mindset in Medical Affairs; bottom-up healthcare contextualized proprietary platforms and tools
Flexible operating models for different organizations and decoupled solutions to complete turnkey capabilities
We have experienced transformation of content, context, and use cases for all Medical Affairs engagements, including MI and MSL services, publications, and scientific content development. Our solutions also ensure compliance with the latest regulatory guidance and industry norms.
Medical Writers: MSc/PhD/PharmD/MD qualifications and industry certifications such as CMPP™
Medical Engagement: Management- and leadership-level experience in solutioning and deploying external medical engagement initiatives, including medical information and MSL functions
Business Excellence: Nodal team with industry expertise and experience that ensures compliant operations, including transparency rules (US Sunshine Act and comparable regulations, GDPR regulations on data privacy, and GPP3 principles for transparency in publications)
Academy Trainings: Institutionalized, structured learning programs in Medical Affairs requirements to enable writers to develop competencies needed to fulfil their current responsibilities
Knowledge Practices: Regular knowledge practice touchpoints to share best practices, new regulatory updates, and guideline changes to ensure adherence to recent global requirements
Indegene is re-thinking the role of modern technologies in Medical Affairs operations – from single process workflows such as medical query handling to transformational ways that scientific data itself is mapped and managed. Outsourcing strategies have provided scalable operations to get today’s transactional work done such as development of scientific content or answering medical information queries; however, redundancies and compliance gaps still exist. Improvements in compliance and productivity are often short-lived and bridged with yet another short-lived solution, leading to increased overall costs and frustration.
Find data faster
Ensure that global stakeholders always have access to the most current data
Eliminate duplication of work when creating derivative works from common datasets
Multi-shore talent pools with experience in medical writing, creative design, and regulated processes such as unsolicited on- and off-label query handling and publication coordination. Indegene medical writing experts are experienced in coordination of scientific content across multiple geographies and teams to ensure high levels of quality and efficient service delivery. For some of our clients, Indegene is the front face of the medical organization.
Scientific Content: Medical slide decks, scientific newsletters, interactive web content, and scientific meeting content at scale
Publications: Medical writing assistance, journal/congress submissions and re-submissions, encore abstracts/posters, and operational coordination with authors for comments and documentation
MSL Services: MSL sourcing, content support services, and field engagement analytics and reporting
Medical Information: End-to-end query management, standard response authoring/updates, audit preparedness, and advanced query analytics and reporting
Our methodology of developing high-quality, accurate scientific documents is well validated, with an error rate of less than 0.5% as demonstrated through the quality assurance audit.
We have been 100% compliant on the turnaround time and final submission of publications, standard responses, slide decks, and other scientific communication documents, thereby enabling timely and right communication between our clients and their customers.
Indegene has extensively invested in harnessing modern technologies (artificial intelligence, machine learning, etc.) to positively impact the traditional services and content development processes. This enables us to offer solutions led by advanced medical expertise ably supported by technology-driven automation to increase productivity.
Our team of medical writers and medical reviewers are trained on current regulations and best practices in developing scientific content compliant with the essentials of medical writing (scientific relevance, plagiarism, copyrights, localization, and template adherence), client SOPs, and international guidelines (ISMPP, GPP3, GDPR, and US Sunshine Act). Periodic refreshers are conducted for the medical writing team to be abreast of the latest guidelines relevant to the book of work.
Indegene has exceeded its client expectations by maintaining high-quality delivery, as evident from zero critical findings in the audit and vendor assessments.
We have been able to reduce the cost of our services for our customers by 20%-30% due to first time right quality, implementation of operational best practices, and execution by trained, experienced dedicated offshore team.