What we offer
Personalized customer-centric medical information (MI) experiences and content management efficiencies, through simplification, optimization and transformation of content creation and query management
Who is it for
Medical affairs and medical information teams
Why it’s important
Deliver omnichannel customer experiences
Increase self-service across customer touchpoints
Manage MI source and response content efficiently
How we deliver
We enable intelligent query management as well as modular and automated content lifecycle management capabilities using AI/ML technologies and deep medical information expertise.
The query management engine drives self-service and omnichannel experiences through capabilities like automated query pathway triage, context-based search and continuous learning of customer attributes, preferences, and sentiments to provide personalized query responses.
The unified content management platform drives efficiencies through automated onboarding and structuring of historical source content, assisted content authoring and review, content reuse, guided localization and translations.