executives yet to fully assess their digital transformation opportunity

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firms rated below average for commercial operations’ digital excellence

40% 

companies provide physicians with an average customer experience

100%

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Let’s partner for #FutureReadyHealthcare

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Prime your large-scale digital transformation efforts for customer experience success

3.6rem

DT Consulting

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3 Omnichannel Strategy Problems for European Pharma

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The State of Digital Excellence, 2022: Clinical Operations

The state of CX, 2022: Clinical trial sites

The state of CX, 2022: Patient interactions

A glimpse into the clinical trial participant experience

Building digital capabilities in medical affairs

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Insights to build #FutureReadyHealthcare

digital disruption changing the usual way of doing business

Aggressive

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pace of healthcare evolution shaking up patients’ medicine delivery

Staggering

in a world of rapidly changing customers’ demands and new ways of working

Uncertainty

As executives, you’re confronted with

Experienced strategy consultants globally

3rem

150+

Patient, physician and payer CXQ® analyzed

100,000+

Why believe us 

We help identify your digital maturity and preferred future state and put a transformation strategy in motion, recognizing that your end goal isn’t about digital capabilities per se

2.7rem

Accelerate your digital transformation journey

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We employ industry best practices and proprietary diagnostic methodologies to predict the greatest return and help you move from strategic CX promise to tangible and measurable impact

Improve patient, physician and payer experience

We design an engagement model and the capabilities needed to free you from the constraints of legacy thinking and help you execute faster and more cost-effectively at scale

Enable a digital-first, commercialization strategy

Boost sales growth; lower the cost of execution

Understand and define customer engagement

Establish central capabilities for data-driven CX

Understand patient expectations in Europe to improve CX

Take control of digital disruption

Use CX insights to boost multichannel success

Develop relationships with patients, physicians, payers

Life sciences leaders trust us

Our seasoned team of consultants stands ready to help you act faster and execute better in order to take advantage of business opportunities. Underpinned by proprietary measurement tools and deep life sciences experience, we have the power to set your vision, inform your strategy, optimize your clinical, medical and commercial operating model, and inform your technology decisions.

Vision Setting

We help you identify your digital maturity and preferred future state and put a transformation strategy in motion which recognizes that your end goal isn’t about digital capabilities per se - it’s about clinical, medical and commercial teams working in new ways that align with what your digital savvy patients, physicians and payers really want.

Digital Maturity Assessment

We help you create an actionable strategy to transform your commercial model by improving planning, coordination and resource optimization in a way that ensures that sales, marketing and customer excellence all contribute significantly to profit. We help you to rethink how data is captured, stored and consumed to generate insights and answer questions near real-time that will enable teams to engineer better CX by aligning multichannel capabilities with roles and matching objectives with business priorities.

Strategic Roadmap Design

Our strategic advisory capabilities in digital and content factories help you design a world-class customer engagement service model that captures the attention of patients, physicians, and payers - delivering better individualized experiences by reimagining content technology and their relationships to enterprise data.

Digital and Content Excellence Improvement

Too many firms have been unable to use CX to create success due to an inability to affect core operations, identify the touchpoints that truly matter, or design changes that drive differentiation. Our consultants employ CXQ® (Customer Experience Quotient) insights, industry best practices and proprietary diagnostic methodologies to predict the greatest return and help you move from strategic CX promise to tangible and measurable impact.