What we offer

Scale commercial operations with adaptable omnichannel content, comprehensive campaign management and technology expertise to create outstanding customer experiences

Who is it for

Heads of Commercial Operations, Marketing Operations, Commercial IT, Brand Marketeers, Product Managers, and Multichannel Marketing Leads

Why it’s important

Go to market faster with reduced approval time

More content and campaigns with hyper-efficient processes

Scalable across geographies with centralized operating model

How we deliver

Process

We begin with defining and designing an operational model. The focus is omnichannel customer experience with emphasis on customer engagement and a measurement framework. We also develop a market rollout plan with comprehensive change management, training and hyper-care; all based on proven industry experience.

In the setup phase of your omnichannel operations, we onboard brand teams, localize content followed by configuring channels and integrating relevant technologies. This leads to the content management framework setup (Governance, Processes, Taxonomy) along with Reporting & Analytics Framework.

The next stage is where your omnichannel operations mature, and we begin transcreation of assets and campaigns powered by insights. We achieve content personalization at scale by implementing automated modular content and drive a 360-degree omnichannel engagement.

What makes us different

Technology first approach towards all processes

Deliver omnichannel campaigns globally

Codified best practices to drive efficiencies at scale

5,000
Campaigns delivered worldwide
18
Digital factories setup for leading pharma organizations
50,000
Assets delivered in one year
NEXT Commercial Content Intelligence, NEXT Content Collaboration, NEXT Campaign Management