The Customer
One of the world’s leading bio-pharmaceutical companies grounded in commitment to advance medical care, improve patient outcome and provide access to medicines that are safe, effective, and affordable.
Challenges
Lack of end to end analytics for cross channels/data sources, resulting in longer duration to answer key business questions
Lack of integrated KPIs measure marketing campaign performances across channels
No Digital Support System (DSS) to scale marketing programs across geographies and markets
The Solution
We optimized the data architecture and deployed a standardized approach to stream data from multiple digital sources to drive actionable insights.
A robust KPI framework was co-created to enable standardized measurement of similar campaigns across programs and geographies to answer key business questions.
5 DSS repositories (from advanced analytics to Tableau), 4 dashboards across all geographies, and 1 advanced analytics with attribution models were built to aid faster decision making.
Ready to use advanced data sets were created to service ad-hoc/custom requests in short spans of time.
Outcomes
The client is able to customize and implement 40+ digital campaign metrics for mobile and web, to drive efficiencies and effectiveness in present and future scenarios.
Business stakeholders can take advantage of enterprise level dashboard and reporting for faster analysis and better business decisions in the future.
They scaled analytics and measurement from 1 website/app and 1 country to 109 website/apps and 100+ countries in less than 18 months.
4,000,000,000+
Patient records handled
30+
Analytics ready data sets created
80%
Reduction in time to insights