Many pharmaceutical companies are establishing global capability centers. However, some build them using outdated IT models — hiring quickly, documenting processes retrospectively, and addressing compliance requirements only after setup is complete.
We design, build, and operate life sciences global capability centers using established operational playbooks and technology-enabled frameworks. We manage your center to meet defined performance standards and transfer complete ownership to you on your preferred timeline.
~6 Months
Reach steady state performance in months and not wait for years.
5,000+
Life Sciences Professionals already scaling our global operations.
Day 1
Operational with ready-to-use SOPs, role structures, training curricula, and quality frameworks.
Driven by labor economics, continuous operational coverage, and direct control over capabilities, conventional capability centers are inefficient. Because general IT-like templates may fail to address the complex requirements of life sciences. Roles are often vaguely defined, standard operating procedures are frequently written after work has started, resulting in delayed compliance frameworks and operational inconsistencies that take years to resolve.
Additionally, designing a center around a traditional, labor-intensive staffing model locks in overhead costs that get dated fast and do not account for modern, technology-enabled workflows.
Life sciences companies are shifting their capability centers from transactional support to complex, domain-specific tasks. These centers now manage critical operations like scientific writing, pharmacovigilance, regulatory affairs, and advanced analytics, intensifying the competition for specialized talent in major global hubs.
Success is no longer measured solely by cost savings. The focus has shifted to operational ownership — the ability to run end-to-end commercial and medical functions internally to global standards. A build-operate-transfer approach helps manage the risks of this transition by verifying operational performance before the final handover.
Modern capability centers must design workflows that combine human expertise with artificial intelligence from the start. This model utilizes more specialized roles and incorporates technology-assisted workflows early on. Centers designed around traditional, labor-heavy structures risk operating with legacy models before they are fully functional.
Operating in the life sciences sector requires deep familiarity with medical, legal, and regulatory (MLR) reviews, strict safety reporting timelines, and compliance with GxP guidelines. Generic operational models often fail under regulatory audits. Successful implementation requires processes designed by teams who have actively managed these functions under regulatory inspection.
We manage global life sciences operations with a team of over 5,000 professionals. We build your center using these active operational frameworks to reduce setup risks.
We design the organizational structure, select the optimal location, and establish the legal entity. This design includes defined roles, standard operating procedures, quality frameworks, and technology-assisted workflows aligned with long-term operational needs.
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A detailed plan covering location strategy, organizational structure, operational models, and verified cost projections.
Ready-to-use role structures, standard operating procedures (SOPs), training curricula, and quality control systems derived from actual life sciences operations.
Scalable recruitment processes, training academies, and employee retention plans designed for specialized life sciences roles.
Integration of human workflows with artificial intelligence, including appropriate governance to maintain compliance.
Management of the center according to contractually committed service levels and unit costs until operations stabilize.
A systematic handover process with the option to retain our management support for specific business areas.
It is an engagement model where a partner designs, sets up (builds), and temporarily manages (operates) a capability center to meet defined performance levels before transferring full operational and legal ownership to your company.
While traditional builds typically take 24 to 36 months to reach stable operations, a structured build-operate-transfer model utilizes pre-established operational templates to shorten this timeline and reduce setup risks.
Rather than relying solely on large, labor-intensive teams, modern designs integrate human specialists with artificial intelligence workflows. This requires more highly skilled roles but results in a more efficient and adaptable cost structure.
We bring practical operational experience from running our own global life sciences delivery teams of over 5,000 professionals. This allows us to use active, compliant workflows to set up your center securely and efficiently.
Bring us your GCC business case. Within three weeks, we will work with you to develop an operational blueprint based on proven playbooks, a modern technology-assisted organizational design, and a defined path to stable operations.