A leading Swiss American pharma company, was looking to streamline the medical communication and publication operations for its global vision care business to enable better scientific exchanges with its customers
With an expanding portfolio the client required support in developing manuscripts, abstracts, posters, slide decks, identification and submission of manuscripts to target journals, external author coordination and Pubs Hub review
Indegene deployed a medical communication team comprising of medical writers and reviewers, copy-editors, graphic designers, and a dedicated Project manager, in an offshore model to ensure cost efficiencies along with high customer satisfaction
The solution included:
Indegene's solution resulted in streamlined medical communication activities for the client's global vision care business. By deploying a dedicated offshore team comprising medical writers, reviewers, copy editors, graphic designers, and project managers, we ensured cost efficiencies while maintaining high customer satisfaction. The outcomes included enhanced competitive and market intelligence for the ocular health division, support for publications and congress activities, and the development and submission of manuscripts to target journals. Our rigorous monitoring of quality KPIs, milestones, and deadlines through bi-weekly review meetings ensured timely and high-quality deliverables.
>80%
acceptance rate for first drafts
4.6
Average CSAT