Indegene leveraged a human-centered approach along with UX design principles, best practices, and competitor analysis to deliver a new platform with an intuitive user experience. The accelerated process involved well-defined phases for design, MLR (medical, legal & regulatory) review, UAT (user acceptance testing), development, and deployment—with consistent focus on improved stability, design and UX, search, and other functionalities. Finally, we ensured that the platform is secure, HIPAA-compliant and aligns with the intricate global regulatory framework.