Functional Capability Centers

Global Capability Centers (GCCs), once seen as the north star for achieving operational efficiency and scalability, now face mounting pressure to deliver innovation and strategic value amidst rising operational costs. Life sciences leaders are reevaluating strategies and increasingly turning to Functional Capability Centers (FCCs) to solve complex business challenges—from improving launch excellence and regulatory compliance to enabling innovation and digital transformation. We partner with you from the start to co-create a roadmap for domain-centric, flexible, and innovation-ready FCCs.

We help you identify high-impact functions—such as medical affairs, regulatory submissions, pharmacovigilance, and commercial operations—that benefit from a hybrid operating model combining in-house leadership with specialized external expertise. Our consulting services span FCC strategy, business case development, capability mapping, operating model design, and governance setup.

Through our FCC model, we guide decisions on which processes to retain internally, which to scale through domain-focused FCCs, and how to structure your ecosystem for speed, compliance, and innovation. Our transition services ensure seamless ramp-up, efficient onboarding, and rapid value realization.

The FCC model is also an opportunity to reimagine processes with technology, and we help you get it right-first time with process simplification and digitalization. And as Generative AI (GenAI) takes centre stage in driving innovation, we help you pilot automated workflows, build hybrid human–AI processes, and embed robust governance for secure, traceable, and scalable innovation. We are the market pioneer in setting up GenAI-powered FCCs.

FCC models are ideally suited to integrate GenAI into core life sciences operations, by augmenting human expertise with self-learning agents that boost speed, accuracy, and scalability. We partner with you to map and redesign core processes across clinical, medical, regulatory, pharmacovigilance, and commercial functions for AI readiness, building governance and compliance into every workflow. We deploy purpose-built GenAI agents alongside your teams in agentic workstreams, enabling real-time content generation, adaptive decision-making, and continuous learning. Through structured knowledge transfer and change management, we ensure your people and agents evolve together—laying the foundation for a truly GenAI-powered innovation hub.

Be it while setting up a greenfield FCC or incorporating GenAI into your legacy operations, we accelerate GenAI adoption and de-risk transformation with ready-to-deploy frameworks and domain-specific GenAI agents, delivering up to 40% greater efficiency compared to traditional models. We ensure transformation readiness by embedding governance, compliance, and change management into every layer—helping your people and GenAI agents work in tandem to drive sustained innovation.

Our bespoke solutions offer you the flexibility of full outsourcing or a build-operate-transfer (BOT) model across high-value functions. They apply equally to a single practice area like marketing operations or medical affairs and a combination of more across the commercialization value chain. Our hybrid model offers the flexibility to keep some processes inhouse, while outsourcing others that need specialist skills. Our enterprise platform helps upgrade your commercial infrastructure with life sciences-contextualized technology accelerators and deep practitioner perspectives.

We combine deep healthcare expertise with fit-for-purpose technology to improve the effectiveness and efficiency of commercialization operations and personalize customer experience at scale.

Our Enterprise Commercial Solutions span the commercial spectrum from building your brand strategy to producing copy, creative and content at scale, creating and launching omnichannel marketing campaigns, and measuring their effectiveness with data and analytics to accelerating your marketing technology transformation.

Our Enterprise Medical Solutions communicate scientific information effectively, improve regulatory compliance, manage safety operations and improve market access. From regulatory and medical affairs to medical writing and pharmacovigilance, we embed technology in every step of the process to make it more efficient, while staying compliant.

Our Enterprise Clinical Solutions transform clinical trials by unlocking real-time patient insights, accelerating patient recruitment and enhancing clinical data management so you can deliver innovative therapies to patients faster.