How to Build (or Rebuild) a GenAI-Powered Pharma Gcc

In this final episode of the series on “GenAI-Powered GCCs for the Future of Pharma”, Tarun Mathur (CTO, Indegene) and Emmanuel Puginier (Former Head, Global Business Services, Novartis) get practical about designing and modernizing GenAI-powered Global Capability Centers (GCCs) in the pharmaceutical industry.

What You Will Learn in This Episode:

• The blueprint for building a GenAI-first, hybrid GCC
• How to modernize legacy GCCs without disrupting what already works
• Why orchestration, not location, is the new focus in global delivery
• How to create a balanced, scalable model with human + AI agents working in sync

This isn’t just about adding AI—it’s about rethinking value creation, organizational design, and leadership in the age of intelligent operations. Whether you're launching a new GCC or upgrading an existing one, this episode offers actionable insights on how to future-proof your global operations.